Shipping policy

Shipping Policy

NanoHertz Technologies

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders placed on Sundays or public holidays are processed on the next business day
  • We reserve the right to delay or cancel orders due to stock issues, verification requirements, or operational constraints

Processing time is not delivery time.

2. Shipping Locations

  • We currently ship across India only
  • International shipping is not available unless explicitly mentioned

Orders placed outside our serviceable regions may be canceled and refunded.

3. Shipping Charges

  • Shipping charges are calculated at checkout
  • Charges vary based on weight, size, and delivery location
  • Any applicable taxes or courier fees are the customer’s responsibility unless stated otherwise
  • Shipping charges are non-refundable once the order is dispatched.

4. Delivery Time

Estimated delivery timelines:

  • Metro cities: 2–5 business days
  • Non-metro / remote areas: 4–8 business days

These are estimates, not guarantees. Courier delays, weather conditions, strikes, or force majeure events are outside our control.

5. Order Tracking

  • Tracking details will be shared via email/SMS once the order is dispatched
  • Tracking updates depend on the courier partner’s system

If tracking does not update immediately, wait at least 24 hours.

6. Address Accuracy

Customers are responsible for providing:

  • Correct delivery address
  • Valid contact number

Orders returned due to incorrect or incomplete address will not be reshipped for free.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 24 hours of delivery
  • Provide clear photos/videos of the package and product

Claims raised after 24 hours will not be accepted.

8. Undelivered / Returned Shipments

If a shipment is returned due to:

  • Customer unavailability
  • Refusal to accept delivery
  • Incorrect address

The order will be treated as fulfilled, and reshipping will require additional charges.

9. Partial Shipments

In some cases, orders may be shipped in multiple packages depending on availability. There will be no extra charge for this.

10. Force Majeure

We are not liable for delays or failure to deliver due to events beyond our control, including but not limited to natural disasters, strikes, government restrictions, or courier disruptions.

11. Contact Information

For shipping-related queries, contact us at:
📧 nanohertztechnologies@gmail.com