Refund policy

NanoHertz Technologies

At NanoHertz Technologies, we deal in electronic components and related products. Due to the technical and sensitive nature of these items, our return and refund policy is strictly defined below.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged during transit
  • The product is defective on arrival
  • The product received is incorrect (wrong item shipped)

Returns must be requested within 3 days of delivery. Any request after this period will be rejected.

2. Items Not Eligible for Return

  • We do not accept returns or refunds for:
  • Used, installed, soldered, or tested components
  • Products damaged due to incorrect wiring, over-voltage, reverse polarity, or mishandling
  • Change of mind or incorrect selection by the customer
  • Clearance, sale, or custom-ordered items
  • Products without original packaging or labels

Once an electronic component is used or powered on, it cannot be resold. No exceptions.

3. Return Process

To request a return:

  1. Contact us at [your support email]

  2. Provide:

  • Order number
  • Clear images or video of the product
  • Description of the issue

Returns sent without prior approval will not be accepted.

4. Inspection & Approval

All returned items are thoroughly inspected after receipt.
If the product fails inspection or does not meet our return conditions, no refund will be issued, and the item will be sent back at the customer’s expense.

5. Refunds

  • Approved refunds will be processed to the original payment method
  • Refunds are initiated within 5–7 business days after inspection approval
  • Shipping charges are non-refundable

6. Replacements

If eligible, we may offer:

  • A replacement, or
  • A store credit, or
  • A refund, at our discretion

Decision depends on stock availability and inspection results.

7. Shipping Costs

  • Return shipping is the customer’s responsibility, unless the error is ours
  • We are not responsible for lost or damaged return shipments

8. Cancellations

  • Orders can be canceled only before dispatch
  • Once shipped, cancellation is not possible

9. Limitation of Liability

NanoHertz Technologies is not responsible for:

  • Damage caused by improper use or installation
  • Any indirect or consequential losses

Customers are expected to have basic technical knowledge before purchasing electronic components.